We know that by choosing Canopy Superstore, you've placed a great deal of trust in us. We also understand that you want the personal information you give us to be kept private as well as secure.

To reassure you that we feel the same way, here's how we will and, more importantly, will not use the personal information you give us.

Information Collection

When you shop with Canopy Superstore, you will submit your personal information to us. We will treat all information submitted by you in accordance with the terms of this privacy policy (as updated and amended from time to time) and in strict compliance with all Data Protection Legislation.

By entering your personal information in this website, you accept that we may retain your information and it may be held by us or by Trust Payments, which processes your payment on our behalf.

What we Collect and Why

When you shop with Canopy Superstore, there are different ways we gather information about you: -

When you register with us, we ask for information such as your name, e-mail address, delivery address and contact details. We keep a record of this information.

If you place an order, Trust Payments asks for your your credit or debit card details.

How we Use Your Personal Information

All the information we collect via our website or through correspondence with you is used to operate and improve the service we offer you. We are committed to using your personal information only for: -

Dealing with orders and accounts for the supply of our products.

Monitoring and improving the Canopy Superstore website and our products.

Planning and managing Canopy Superstore business activities, including analysing customers' shopping habits and preferences.

Enabling third parties to carry out technical, logistical or other functions on our behalf.

Conducting market research including statistical analysis of customer behaviour which we may disclose to third parties in depersonalised, aggregated form.

Providing you with information about the products we offer.

Preventing and detecting fraud or abuses of our website.

Allowing us to comply with any requirements imposed on Canopy Superstore by law or court order.

We may change the terms of this Privacy Policy from time to time and you should check it regularly. Your use of the Canopy Superstore web site will at all times be subject to the Privacy Policy applicable at the time of each use.

Security

Online

The information that you provide us during registration, like your name, email and address information is stored on our server. Our server uses security measures such as password protected software and network security such as firewalls to keep you data secure. In addition the server is housed and monitored in a secure data centre based in the UK.

If you place an order with us online you will be directed to our secure payment provider RBS Trust Payments. All data transferred between yourself and Trust Payments is encrypted using SSL certificates which will offer you at least 128 bit encryption. In addition Trust Payments use a variety of security technologies and procedures to help protect your personal information from unauthorised access, use or disclosure. For more information about Trust Payments and their policies please visit their websiteLink opens in new window.

Telephone Card Payments

If you place an order with us over the telephone we will ask for and record the necessary card details to process your payment via RBS on our secure internet based virtual card terminal, (this is the same as an actual terminal used in retail outlets but based online). Once your payment has been successfully processed we do not retain your information; therefore should you wish to place further orders via the telephone we will request your card details again

Further Information

If you have questions about your personal information or our privacy policy, please contact us at sales@canopysuperstore.co.uk . To see all the information we have about you, and to correct any inaccuracies, write to: -

The Company Secretary, Canopy Superstore
Unit 34A, Techno Trading Estate
Ganton Way, Swindon, Wiltshire, SN2 8ES